At MarketReach, we are committed to providing our customers with high-quality products and
services. Please review our refund and return policy below:
Digital Products: Due to the nature of digital products and the immediate access they provide upon purchase, we regret to inform you that we do not offer refunds on any digital products. This includes downloadable resources, photos, videos, templates, and any other digital content available on our platform.
Physical Products: If you have purchased a physical product from MarketReach and are not satisfied with your purchase, please contact our customer support within 7 days of receiving your order. We will assess your request for a return or exchange on a case-by-case basis.
To initiate a return for a physical product, please follow these steps:
- Contact our customer support at info@marketreach.co.za within 7 days of receiving your order to request a return or exchange.
- Provide your order number and a brief explanation of the reason for the return.
- Once your return request is approved, you will receive instructions on how to proceed with the return or exchange.
Physical Products: If you have purchased a physical product from MarketReach and are not satisfied with your purchase, please contact our customer support within 7 days of receiving your order. We will assess your request for a return or exchange on a case-by-case basis.
Please note the following:
- Returned items must be in their original condition, and with all original packaging intact.
- Customers are responsible for the return shipping costs unless the product received was damaged or incorrect.
- Refunds for physical products will be issued after the returned items are received and inspected.
Cancellation of Services: For services provided by MarketReach, including marketing campaigns, consulting, and other non-tangible offerings, cancellation and refund policies will be outlined in the respective service agreements or contracts. Please refer to the terms specified in your agreement.
We value your satisfaction and will strive to address any concerns you may have regarding our products and services. If you have any questions or require assistance, please contact our customer support at info@marketreach.co.za
Physical Products: If you have purchased a physical product from MarketReach and are not satisfied with your purchase, please contact our customer support within 7 days of receiving your order. We will assess your request for a return or exchange on a case-by-case basis.